From August 2015 to May 2016, JPDESIGN undertook a pivotal responsibility as a UX/UI Design Strategy consultant at NewStar Realty, Inc. The task at hand was the overhaul of their website and mobile app designs. The vision was to enhance the user experience for a wide range of stakeholders including brokers, homebuyers, underwriters, customer service agents, and executive management. The overarching goal was to augment lead generation and amplify visitor retention.
Embarking on a transformative journey to address conspicuous usability challenges of the existing website, NewStar Realty, Inc., pivoted towards a meticulous, multi-pronged approach, aimed at significantly enhancing user experience and integrity of property listings.
• Revitalized User Interface: We reimagined and revamped the UI, introducing a dynamic property search function on the main page and ensuring a user-friendly, accessible website that efficiently bridges property buyers and sellers through an interactive platform.
• In-depth Industry Understanding: An exhaustive analysis of the real estate market and focused broker engagements illuminated key challenges, giving birth to a responsive website that fosters efficient information dissemination and collaboration among agents and underwriters.
• Targeted Audience Segmentation: By precisely categorizing our audience into primary and secondary user groups, we tailored the website’s design, functionality, and content to meet the specific requirements of each consumer bracket, ensuring a dynamic and catered user interface.
NewStar Realty, Inc., now stands as a beacon of enhanced user experience and integrity, creating a platform that not only enables effective transactions but also robustly connects the diverse actors in the real estate market.
The endeavors at NewStar Realty, Inc., blossomed into a transformative digital journey, culminating in a website that not only redefined user experience but also significantly impacted engagement and conversion metrics.
• Explosive Growth: The meticulously redesigned website observed a colossal surge in web traffic by approximately 8,176.98% and a stellar average conversion rate of 57.54%, marking a triumphant overhaul in user engagement and acquisition.
• Insightful Analytics: Implementing tools like Sumo heat mapping, Optimizely, and Google Analytics, we harnessed actionable insights that facilitated informed iterations, optimizing the design and further elevating conversion rates to new pinnacles.
• Mobile API Revolution: The inception of a mobile API reinvented how real estate agents manage property transactions, enabling them to list properties and conclude deals with unprecedented efficiency, propelling NewStar Realty into a new digital epoch.
In conclution, our journey was the creation of a mobile API that revolutionized the way real estate agents managed property transactions. This technological leap enabled agents to list properties and close deals with unparalleled efficiency, marking a new era for NewStar Realty in the digital realm.
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